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Arrow Exterminators is looking to hire a full-time Service Manager to oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities, training, and compliance. Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission and Core Values
Our Service Managers enjoy a company vehicle and other benefits including:
generous time off,
11 paid holidays,
401(k) with company match, Roth IRA,
medical, dental and vision insurance,
high deductible HSA,
telemedicine,
disability, cancer, and accident insurance.
health & wellness suite
company-paid + additional, optional, life insurance.
About Our Family Of BrandsWe have been a family owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life.
As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture.A DAY IN THE LIFE AS A SERVICE MANAGERAs a Service Manager, you will have many responsibilities to ensure that you and your team are successful in daily activities. Multi-tasking and organizational skills will be key. These activities include ensuring that your technicians are organized in their appointment scheduling and service tickets. They will check in with you daily where you will verify that they have their vehicles, uniforms, product, equipment, and paperwork in order. Your skills in conflict resolution and effective communication will ensure your team and customers have an awesome experience with every interaction. As a seasoned technician, you will offer coaching, training, and support. You are not afraid to get dirty and can spend considerable time in the field assisting your team and providing coverage. Ultimately, you will be assisting the Branch Manager achieve monthly performance goals.
Minimum Qualifications
Industry experience (preferred)
Demonstrated leadership abilities
Effective verbal and written communication
Conflict resolution
Effectively operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, Power Point, other web-based portals)
Proven track record in achieving sales results
Proven ability to multitask
Strong organizational skills
Basic math skills
Ability to pass any state regulatory agency required licensing/certification exams
Able to work a 40-hour (minimum) work week,
Accessible after hours (including weekends/holidays)
Possess current Driver's License
Meets company driving standards
High school degree or equivalency, college preferred
ARE YOU READY TO JOIN OUR TEAM?If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!
We are an Equal Opportunity Workplace(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).
Arrow Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military.
Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Consumer Services
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Atlanta-based Arrow Exterminators, was founded in 1964 by James S. (Starkey) Thomas Sr. and his wife Imogene (Jean). Arrow has grown to be the second largest family-owned pest and termite control company in the U.S. and is still owned and operated by the Thomas family today.
Arrow provides its more than 3,300 team members with best-in-class training at Arrow University, the company's unparalleled training program that uses advanced learning concepts and techniques to facilitate all training for the company, including manager, new employee and technical training.
Our founder, Starkey Thomas, started Arrow Exterminators in 1964, and it remains a family owned business today. With 179 service centers operating in 12 states, we are the second largest family-owned pest and termite control company in the United States.
– Rentokil North America acquired New York-based Arrow Exterminating. The acquisition was finalized in June. “We're honored to welcome Arrow Exterminating Company to the Rentokil family,” said John Myers, President and CEO of Rentokil North America.
The largest pest control company in the US is Ecolab, with a revenue of $14.2 billion. As of 2023, the US pest control industry has a market size of $26.2 billion. At least 60% of US households use pest control services.
We are a Fortune 109 company with 2022 sales of $37 billion. Our global team includes 22,000+ employees in over 220 sales locations and 43 distribution and value-added centers.
When deteriorating health forced Ahrens to retire in 1995, A.J. Caro purchased the company with two partners to form what is now known as ARROW SECURITY. In the next decade, Caro acquired sole ownership of the company and he continues to serve as President and CEO.
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